Returns & Exchanges
At OKAI, we stand by the quality of our sports gear and offer a 30-day window for returns or exchanges on all items in original condition. Whether you need a different size or a different style, we are committed to ensuring you have the right equipment for your performance.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your gear in its original packaging, ensuring all tags are attached and the product is unused.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing